Legal warning
From our hands to yours
Every BY SONQO piece is prepared with the same care with which it was made.
Our pieces are handcrafted in Peru in small quantities, and each order is carefully checked and prepared before beginning its journey to you.
Depending on stock availability, orders may be dispatched from Peru or Spain. Once your order has been shipped, you will receive a confirmation email with the corresponding tracking information.
We ship internationally to selected destinations. Available shipping options and costs will be displayed at checkout according to your delivery address.
Order processing
For pieces that are in stock, please allow 3–5 business days for your order to be carefully checked, prepared and dispatched.
Please note that processing time is different from shipping time. Once your order has been handed to the carrier, delivery times will vary depending on the destination, dispatch location and selected shipping service.
For personalized pieces or pieces requiring an agreed modification, preparation generally takes approximately 6–10 business days.
As every personalization request is different, the final preparation time will depend on the changes requested and their feasibility. Please contact us at sonqoinfo@gmail.com before placing your order so our team can review your request and provide an estimated timeframe.
For pre-order or made-to-order pieces, the estimated production and dispatch timeframe will be stated on the individual product page or communicated to you before production begins.
If your order contains both an in-stock piece and a pre-order, made-to-order or personalized piece, our Customer Care team will contact you when necessary to confirm the most appropriate shipping arrangement.
Shipping destinations
BY SONQO ships to selected destinations worldwide.
Depending on stock availability, your order may be dispatched from Spain or Peru. All BY SONQO pieces are handcrafted in Peru. Spain may serve as a fulfilment location for pieces already available in our European stock.
Shipping availability, service and cost are calculated according to your destination and displayed during checkout.
If your country is not available at checkout, please contact us at sonqoinfo@gmail.com before placing your order. Our Customer Care team will be happy to check whether delivery can be arranged.
Shipping costs
Shipping costs are calculated automatically at checkout according to your destination and the available shipping service, and will be shown before you complete your purchase.
Complimentary shipping
Complimentary shipping is available for orders over €500, where the destination and available shipping service are eligible.
From time to time, BY SONQO may also offer complimentary shipping during selected campaigns or special periods. Any conditions associated with these offers will be communicated as part of the corresponding promotion.
Delivery times
Once dispatched, estimated delivery times depend on the destination, fulfilment location and carrier.
Orders dispatched from Spain
DestinationEstimated transit timeSpainAccording to the shipping service available at checkoutEuropean UnionApproximately 7–10 business days with CorreosUnited KingdomVaries with the selected service and customs processingUnited States & CanadaApproximately 10–15 business days with Correos (standard)United States (DHL / FedEx)Approximately 4–7 business daysRest of the worldVaries according to destination and available service
Orders dispatched from Peru
International orders dispatched directly from Peru are currently shipped with DHL.
Delivery times vary according to destination and customs processing. The relevant shipping and tracking information will be provided once your order has been dispatched.
These estimates begin after your order has been dispatched and do not include order processing or production time.
Please remember that international deliveries may occasionally be affected by customs procedures, local holidays, weather conditions or circumstances outside BY SONQO's and the carrier's reasonable control.
Tracking your order
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information. Your shipping confirmation will allow you to follow the journey of your order, whether it has been dispatched from Spain or Peru.
BY SONQO currently works with Correos, DHL and FedEx, depending on the origin, destination and shipping service available for your order.
Please allow a short period for the carrier's tracking system to update after your parcel has been collected.
If your tracking has not updated for an unusual period, or you have any concerns about your delivery, please contact us at sonqoinfo@gmail.com including your order number. We will be happy to review the shipment with you.
Duties & taxes
International orders may be subject to import duties, taxes or customs charges depending on the destination country, the origin of dispatch and applicable local regulations.
Any applicable duties, taxes or customs charges depend on the destination and the shipping arrangement applicable to your order. Where these charges are not included at checkout, they may be collected separately by the local customs authority or carrier.
Where possible, we will make this information clear before purchase so you can understand the expected conditions of your delivery.
If you have any questions regarding shipping to your country, please contact us at sonqoinfo@gmail.com before placing your order.
Damaged parcels
Every order is carefully checked and packed before dispatch.
If your parcel arrives visibly damaged, please photograph the outer packaging before opening it, where possible, and contact us at sonqoinfo@gmail.com as soon as reasonably possible.
Please include:
- Your order number
- Photographs of the parcel
- Photographs of the product, if affected
- A brief description of what happened
We kindly ask you to contact us as soon as possible, as early notification can help us investigate the shipment with the carrier. Our team will review the situation and guide you through the next steps.
Delays & lost parcels
If your order appears to be delayed, please first review the tracking information provided by the carrier.
If there has been no movement for an unusual period, contact us at sonqoinfo@gmail.com with your order number and we will review the shipment. Where necessary, our team will contact the corresponding carrier on your behalf.
Where a parcel is considered lost by the carrier, BY SONQO will work with you to determine the appropriate next step in accordance with the circumstances of the order and applicable consumer rights.
Incorrect delivery address
Please review your shipping information carefully before completing your order.
If you notice an error after placing your order, contact us at sonqoinfo@gmail.com as soon as possible. We will do our best to update the address if the order has not yet been dispatched. Once a parcel has entered the carrier network, changes may no longer be possible.
Additional shipping costs resulting from an incorrect or incomplete address provided at checkout may be the customer's responsibility, where permitted by applicable law.
A more considered journey
Made slowly. Sent with care.
As a small-batch brand, we believe care should continue beyond the making of a piece.
From the hands that make it in Peru to the moment it reaches yours, each SONQO piece carries a journey. We thoughtfully prepare each order, choose appropriate packaging and aim to avoid unnecessary journeys whenever possible.
Thank you for choosing pieces made with time, skill and respect for the hands behind them.
