Privacy policy

Your privacy matters to us.

At BY SONQO, we believe trust should extend beyond the pieces we create.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit bysonqo.com (the “Site”), communicate with us, subscribe to our communications or make a purchase through our online store.

It also explains the choices and rights available to you regarding your personal information.

Last updated: September 2026

 

 

WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

BY SONQO is responsible for the processing of personal information collected through this Site.

For privacy-related questions or to exercise your data protection rights, please contact us at:

sonqoinfo@gmail.com

Further information identifying the operator of this website is available in our Legal Notice.

 

 

PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with BY SONQO.

Information you provide to us

When you place or attempt to place an order, contact us, subscribe to our communications or otherwise interact with the Site, we may collect information such as:

  • Your name.

  • Email address.

  • Telephone number, where provided.

  • Billing and shipping address.

  • Order and purchase information.

  • Information necessary to process or support your payment.

  • Communications you send to our Customer Care team.

  • Marketing and communication preferences.

  • Information you voluntarily provide when requesting personalization or another service.

Payment transactions may be processed by third-party payment providers. BY SONQO does not necessarily receive or store your complete payment-card information.

Information collected automatically

When you visit our Site, certain technical information may be collected automatically, depending on your settings, location and consent choices, including:

  • IP address.

  • Browser and device information.

  • Time zone and approximate location derived from technical information.

  • Pages and products viewed.

  • Referring websites or search information.

  • Information about how you navigate and interact with our Site.

  • Cookie and similar technology identifiers.

This information may be collected through cookies, log files, pixels, tags and similar technologies.

For further information, please see our Cookie Policy.

 

 

HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

To process and fulfil your orders

This includes:

  • Processing your purchase and payment.

  • Preparing and shipping your order.

  • Providing order and shipping confirmations.

  • Managing returns, exchanges and refunds.

  • Responding to questions concerning your order.

  • Providing Customer Care.

Where necessary, this processing is carried out to perform our contract with you.

To communicate with you

We use your contact information to respond to questions, requests and Customer Care enquiries.

To protect BY SONQO and our customers

We may process certain information to identify or prevent fraudulent transactions, misuse of our Site, security incidents or other potentially unlawful activity.

To comply with legal obligations

Certain personal information may need to be processed or retained to comply with accounting, tax, consumer-protection and other legal obligations applicable to BY SONQO.

Marketing communications

Where legally permitted and where the appropriate consent or other lawful basis exists, we may use your contact information to send you collection stories, product information, news, invitations, seasonal communications or other BY SONQO marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in our communications or by contacting us at sonqoinfo@gmail.com.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to an order or Customer Care request.

Analytics and improvement

Subject to applicable consent requirements, we may use analytics information to understand how visitors interact with our Site, improve its functionality and customer experience, understand which content is useful to our visitors and evaluate the performance of our communications and campaigns.

 

 

LEGAL BASES FOR PROCESSING

Where the General Data Protection Regulation (“GDPR”) or equivalent legislation applies, we process personal information only where we have an appropriate legal basis.

Depending on the purpose, this may include:

Performance of a contract — when information is necessary to process, fulfil or manage your order or provide a service you have requested.

Legal obligation — when we need to retain or process information to comply with tax, accounting, consumer-protection or other applicable laws.

Consent — for certain marketing communications, cookies, analytics or advertising technologies where consent is legally required.

Legitimate interests — where necessary for purposes such as protecting our business, preventing fraud, improving our services or responding appropriately to customers, provided those interests are not overridden by your rights and freedoms.

 

 

HOW WE SHARE PERSONAL INFORMATION

We do not sell or disclose your personal information indiscriminately.

We may share personal information with trusted service providers when necessary to operate BY SONQO and provide our services, including:

  • E-commerce and website platform providers.

  • Payment processors.

  • Shipping and logistics providers.

  • Customer-service providers.

  • Email and marketing platforms.

  • Analytics providers.

  • Advertising and social-media platforms, where applicable and subject to relevant consent requirements.

  • IT, security and hosting providers.

  • Professional advisers where necessary.

  • Public authorities where disclosure is required by applicable law.

Depending on the services and technologies enabled on our Site, these providers may include Shopify, Google, Meta, TikTok and Pinterest.

These providers process information according to their respective roles, services and applicable data-protection obligations.

 

 

SHOPIFY

Our online store is powered by Shopify.

Shopify processes certain personal information to provide its e-commerce services and support the operation of our online store.

Depending on the Shopify services used, Shopify may process information relating to your visit, purchases, checkout, payments, device and interactions with our Site.

You can learn more about how Shopify processes consumers' personal information through Shopify's Consumer Privacy Policy.

 

 

ANALYTICS, SOCIAL MEDIA & ADVERTISING TECHNOLOGIES

Subject to your consent where required by applicable law, BY SONQO may use analytics, social-media and advertising technologies to understand how our Site is used, measure the performance of our communications and provide more relevant advertising.

Depending on the technologies enabled on our Site, these may include services provided by:

Google — including analytics and measurement technologies.

Meta — including technologies associated with Facebook and Instagram for advertising measurement, campaign performance and audience-related functions.

TikTok — including measurement and advertising technologies associated with TikTok campaigns.

Pinterest — including measurement and advertising technologies associated with Pinterest campaigns.

Shopify — including analytics, marketing, customer-privacy and other e-commerce technologies available through the Shopify platform.

The specific technologies active on the Site may change as our digital services evolve.

Where consent is required, non-essential analytics or advertising technologies will be used according to the choices you make through our cookie and privacy controls.

For further information, please see our Cookie Policy.

 

 

COOKIES & SIMILAR TECHNOLOGIES

BY SONQO and our service providers may use cookies and similar technologies to:

  • Operate and secure the Site.

  • Remember your preferences.

  • Enable shopping and checkout functionality.

  • Understand Site performance and usage.

  • Measure the effectiveness of our communications.

  • Support analytics.

  • Support advertising and marketing activities where permitted.

Where required by applicable law, non-essential cookies and similar technologies will not be used until the appropriate consent has been obtained.

You can accept, reject or manage applicable cookie preferences through the privacy and cookie controls available on our Site.

You may change your preferences at any time through Cookie Settings.

For more detailed information about the technologies used, please see our Cookie Policy.

 

 

INTERNATIONAL DATA TRANSFERS

Some of the service providers that support our online store operate internationally and may process personal information outside the country in which you live, including outside the European Economic Area.

Where applicable, international transfers of personal information are made using legally recognized safeguards or other transfer mechanisms required under applicable data-protection law.

Because BY SONQO uses Shopify and other international technology providers, personal information may be processed in countries including the United States, Canada and other locations in which those providers or their authorized service providers operate.

Where required, appropriate safeguards are used for transfers of personal information outside the European Economic Area.

 

 

HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include the period necessary to:

  • Fulfil and manage your orders.

  • Provide Customer Care.

  • Manage returns, exchanges and refunds.

  • Maintain appropriate transaction and business records.

  • Meet accounting, tax and other legal obligations.

  • Resolve disputes or protect legitimate legal interests.

  • Maintain marketing preferences where applicable.

Different categories of information may therefore have different retention periods.

Where personal information is no longer required, it will be deleted, anonymized or otherwise handled in accordance with applicable law.

 

 

YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information.

For individuals protected by the GDPR, these may include the right to:

  • Access your personal information.

  • Request rectification of inaccurate or incomplete information.

  • Request erasure of your personal information where applicable.

  • Request restriction of processing in certain circumstances.

  • Object to certain processing.

  • Request data portability where applicable.

  • Withdraw consent at any time where processing is based on consent, without affecting processing already lawfully carried out.

To exercise your privacy rights, please contact:

sonqoinfo@gmail.com

We may need to verify your identity before completing certain requests.

You also have the right to lodge a complaint with the competent data-protection supervisory authority if you believe that the processing of your personal information infringes applicable data-protection law.

 

 

MARKETING & ADVERTISING

Where permitted and subject to applicable consent requirements, BY SONQO may use certain information to understand the effectiveness of our communications and to provide advertising that may be more relevant to you.

Advertising and analytics technologies that require consent will operate according to the choices you make through our privacy and cookie controls.

You may change your preferences at any time through the Cookie Settings available on our Site.

You may also unsubscribe from BY SONQO marketing emails at any time through the unsubscribe link contained in those communications.

 

 

PRIVACY SIGNALS & CHOICES

BY SONQO aims to respect applicable privacy choices and legally recognized opt-out mechanisms according to the requirements of the jurisdictions in which we operate.

The availability and operation of these controls may depend on your location, browser, device and the technologies used by our Site.

You can also manage applicable preferences through the privacy and cookie controls available on the Site.

 

 

CHILDREN'S PRIVACY

The BY SONQO Site and our products are not directed toward children.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information inappropriately, please contact us at sonqoinfo@gmail.com so that we can review the situation and take appropriate action where necessary.

 

 

SECURITY

We take reasonable technical and organizational measures designed to protect the personal information processed through BY SONQO against unauthorized access, loss, misuse, alteration or disclosure.

We also rely on service providers that maintain their own security measures for the services they provide.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, providers or applicable legal and regulatory requirements.

When appropriate, we will update the date shown at the beginning of this Privacy Policy and provide additional notice where required by law.

We encourage you to review this Privacy Policy periodically